Tag Archives: Access

Healthcare Costs, Access to Data, and Partnering With Providers: Patients’ Top User Experience Factors

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S. Ipsos conducted the survey research among 1,028 U.S. adults between 23… Read More »

How Lyft’s health business is trying to close gaps in access to care – STAT

When Megan Callahan was weighing whether to join Lyft’s burgeoning health care business two years ago, she was attracted by the idea of being able to work more closely with patients — and make the process of getting care easier for them. Just a few years earlier, Callahan, now the vice president of health care… Read More »

Lyft claims NEMT program helps Medicaid beneficiary health access

Dive Brief: Rideshare giant Lyft released data it says shows its non-emergency medical transportation (NEMT) program improves health access for Medicaid beneficiaries by shifting the reliance on emergency services to upstream preventive primary care. In one example, year-long use of Lyft led to a 40% decrease in emergency room utilization and a 12% drop in ambulance use… Read More »

Richmond Systems launches ‘COVID-proof’ upgrade to richdesk support centre with integrated remote access solution

New version of flagship virtual customer support centre helps businesses address the challenges of remote and home working during the COVID-19 pandemic. Leading UK independent software vendor Richmond Systems has launched a new version of its ITIL-compliant richdesk helpdesk solution, combining its innovative helpdesk and portal functions with richremote, the company’s remote access and remote… Read More »